Return and Refund Policy

velouracolor accepts return requests within 30 calendar days after delivery. Email info@velouracolor.shop with your order number or purchase proof. Opening the outer packaging does not itself make an item ineligible. Products must otherwise be unused and in the condition received, with original packaging and applicable components. No blanket exclusion applies merely because an item is cosmetics. Customer-used or damaged items are not eligible for change-of-mind returns; statutory remedies for defective or nonconforming goods remain unaffected.

We normally respond within 2 business days. We provide a prepaid return label for eligible approved returns; hand the parcel to the stated carrier within 14 calendar days after approval. Contact us before mailing. Return address: 100 Citadel Dr, Commerce, CA 90040, United States. We pay eligible return postage and charge no restocking fee.

For change-of-mind returns, we refund the returned item's actual paid price and applicable refundable tax. Original delivery fees already incurred are normally not refunded. For incorrect, defective or transit-damaged goods, we cover necessary return postage and provide an appropriate refund or available replacement. If the whole order must be returned because of our error or a defect in the supplied order, we also refund original shipping charges. Mandatory consumer rights take priority.

Within 10 business days after actually receiving the return, we complete inspection, notify you, and initiate an eligible refund. This includes inspection time. Payment-provider posting time is additional. Refunds go to the original supported payment method; if that method cannot receive a refund, we agree an available monetary alternative and cover refund-issuance fees. Store credit is never required.

We do not offer direct change-of-mind exchanges. Return an eligible item and place a separate order. Contact us promptly for cancellation. If the order can be stopped before dispatch, we cancel and initiate a full refund of any collected payment within 10 business days after confirming cancellation. Shipped orders follow the returns process.

Contact: info@velouracolor.shop; +1 (323) 888-1724. Contact address: 100 Citadel Dr, Commerce, CA 90040, United States.

Payment at delivery, if available

Cash-on-delivery availability, restrictions and fees are disclosed before order submission. The same returns rules apply. Card-at-delivery refunds go to the original card through the supported provider. For cash payments, bank transfer is preferred; if unsuitable, we agree another available monetary method. We cover refund issuance fees and never require store credit. We request only details needed for the agreed method using an appropriate secure channel, never passwords, verification codes or advance fees. We inspect and initiate eligible refunds within 10 business days after receiving the return; arranging a refund method does not restart that period. Unpaid cancelled orders have no collected money to refund.

Contact velouracolor

Email: info@velouracolor.shop
Phone: +1 (323) 888-1724
Public contact address: 100 Citadel Dr, Commerce, CA 90040, United States.