Terms of service

Terms of Service

Last updated: November 10, 2026

Our store

velouracolor is an independent online retailer and the seller for orders placed directly through this website. These terms apply to browsing and purchases. Mandatory consumer rights take priority. Our Privacy Policy governs personal information.

Products and prices

Review product details, shade, size, quantity, availability and displayed price before ordering. Screen settings may affect displayed colors. Prices and checkout totals are in USD; review delivery charges, tax and the final total before submission. We correct material errors and contact affected customers about an appropriate correction, cancellation or refund. We do not substitute products or increase an accepted charge without agreement.

Orders and payment

Provide accurate order and delivery details and use a payment method you are authorized to use. Available payment options are displayed at checkout. An automatic receipt acknowledges an order request rather than guaranteeing fulfillment. If we cannot fulfill an order, we notify you and refund collected payment for cancelled items. Any payment-at-delivery option and conditions are disclosed before submission.

Delivery and cancellation

Our Shipping Policy explains services, charges and estimates. Contact us promptly for corrections or cancellation before dispatch. Changes cannot be guaranteed once fulfillment progresses. We remain responsible for resolving delivery issues under our policies and applicable law; handing a parcel to a carrier does not automatically remove consumer rights.

Returns and refunds

Our Return and Refund Policy is part of these terms, including the 30-day request window, eligibility, acceptance of opening packaging, prepaid return labels and refund processing. These terms do not reduce those commitments. We do not require another purchase or store credit instead of an owed monetary refund.

Brands and external websites

Third-party brand names and trademarks belong to their owners. They identify products and do not by themselves indicate official affiliation, sponsorship, endorsement or authorized-dealer status. We handle order support and applicable returns and refunds for purchases made here. Terms for transactions on external websites do not transfer our seller obligations to another brand or site.

Permitted use and intellectual property

Do not introduce malicious code, attempt unauthorized access, place fraudulent orders or infringe others rights. Website content and third-party trademarks remain subject to their owners rights. Personal shopping does not transfer intellectual-property ownership.

Service and responsibility

We may maintain or update website functions and correct errors. Nothing excludes liability or remedies that cannot lawfully be excluded, including rights relating to defective, damaged, incorrect or nonconforming goods. We do not impose a blanket disclaimer of seller obligations, exclusive foreign courts or mandatory arbitration. Applicable mandatory law takes priority.

Updates and complaints

Changes apply prospectively and do not reduce rights for an accepted order. We post an updated date for revisions. Please contact us with questions or complaints so we can review the issue.