Shipping Policy

Last updated: November 10, 2026

Shipping destinations

velouracolor ships orders within the United States to addresses supported by our delivery services. Our standard delivery estimate below applies to the contiguous 48 states only. Alaska, Hawaii, U.S. territories and military addresses are not covered by that estimate. Please contact us before ordering to those destinations to confirm the available service and delivery estimate.

Order processing

Orders are normally processed within 1–2 business days. Processing business days are Monday through Friday, excluding applicable U.S. public holidays. We do not have a fixed daily order cut-off time. Processing time is separate from carrier transit time. If a material delay affects an order, we will contact you using the details provided with the order.

Standard delivery estimates

After dispatch, standard delivery to the contiguous 48 United States normally takes 3–7 business days, excluding weekends and applicable public holidays. Together with the separate 1–2-business-day processing period, estimated total delivery time is approximately 4–9 business days. Orders placed around weekends or holidays may take longer in calendar days. These are estimates, not guaranteed delivery dates. Weather, carrier disruptions and peak periods may affect delivery.

Standard shipping charges

Our standard shipping offer is $8 USD for orders with qualifying merchandise totals below $20 USD, and free standard shipping for qualifying merchandise totals of $20 USD or more. The $20 amount is a free-shipping threshold, not a minimum purchase requirement. Shipping charges and applicable taxes are shown separately in the order total before payment.

If the shipping charge displayed at checkout does not match this offer, please contact info@velouracolor.shop before completing your order so we can resolve the discrepancy. Do not proceed on the assumption that a different checkout charge will automatically be refunded.

Express and other delivery services

Express delivery, where available for your address and order, is currently priced at $15 USD. The standard 3–7-business-day transit estimate and 4–9-business-day combined estimate do not apply to express service or to destinations outside the contiguous 48 states. Contact us before ordering if you need a service-specific delivery estimate. We do not guarantee a delivery date unless expressly agreed.

Tracking

When an order ships, we send tracking information to the email address provided with the order. Please allow time for the carrier to record its first tracking scan. Contact us with your order number if tracking is missing or your shipment appears delayed beyond the estimated period.

Address changes and cancellations

Please check your address before placing an order. Contact us promptly if a correction or cancellation is needed. We will try to help before dispatch, but changes cannot be guaranteed once fulfillment has progressed or a parcel has shipped. Shipped orders follow our Return and Refund Policy where applicable.

Lost, damaged or incorrect deliveries

Contact us with your order number and relevant details or photographs if a parcel is lost, arrives damaged or contains an incorrect item. We will investigate and arrange an appropriate resolution. We cover necessary return-shipping costs for verified incorrect, transit-damaged or defective goods supplied to you. For an issue requiring the entire order to be returned, applicable refunds include the original delivery charge under our Return and Refund Policy. Nothing in this policy limits mandatory consumer rights.

Contact

Store and seller: velouracolor
Email: info@velouracolor.shop
Phone: +1 (323) 888-1724
Public contact address: 100 Citadel Dr, Commerce, CA 90040, United States.

This contact address does not state the dispatch origin of your order. For returns, contact us for approval and a prepaid label before sending an eligible item.